Pawtica

Selecting the appropriate toy size is crucial for your pet's safety and enjoyment. We recommend choosing toys that are large enough that they cannot be swallowed or become a choking hazard, but small enough for your pet to comfortably carry and play with. For dogs, a good rule of thumb is to select toys that are larger than the space between their eyes. For cats, consider toys that are easy to bat around but too large to swallow. Each product listing includes specific size recommendations based on pet weight and breed size.

Absolutely! At Pawtica, pet safety is our top priority. All our products undergo rigorous testing and quality control to ensure they meet international safety standards. We use non-toxic, BPA-free materials in our toys and accessories. Our fabric products are made with pet-friendly textiles that are free from harmful dyes and chemicals. We also prioritize sustainable and eco-friendly materials wherever possible, making our products safe for both your pets and the environment.

Yes, we stand behind all our products with a 30-day satisfaction guarantee. If you or your pet are not completely satisfied with your purchase, you can return unused items in their original packaging for a full refund or exchange. For products that show signs of use, we evaluate returns on a case-by-case basis, often offering store credit or replacement options. Durability issues with toys designed for aggressive chewers are covered under our special Tough Toy Guarantee program, which offers one-time replacements for qualifying products.

We offer several shipping options to accommodate different needs. Standard shipping typically takes 3-5 business days across major Indian cities and 5-7 business days for remote locations. Express shipping (1-2 business days) is available for urgent orders. We provide free standard shipping on orders above ₹999. All orders are processed within 24 hours during business days, and you'll receive a tracking number via email once your order ships. For customers in Delhi, Mumbai, Bangalore, and Chennai, we also offer same-day delivery for orders placed before 12 PM.

Understanding your pet's individual needs depends on several factors including age, breed, size, activity level, and personal preferences. Our website features a "Pet Profile" tool that provides customized recommendations based on information you provide about your pet. Additionally, our Pet Care Guides section offers detailed information about breed-specific requirements and life stage needs. For personalized assistance, our customer service team includes certified pet behavior specialists who can help you select the most appropriate products for your unique furry friend.

Yes, we offer the "Pawtica Pals" loyalty program where you earn points on every purchase that can be redeemed for discounts on future orders. Members also receive exclusive access to new product launches, special promotions, and seasonal offers. Our subscription service for recurring essentials provides a 10% discount on each order and free shipping. For multiple-pet households, we offer a special "Multi-Pet" discount program that provides increasing savings based on the number of pets you have registered in your account profile.